Venkat Ram
ServiceNow Certified Master Architect
Venkat is a ServiceNow Certified Master Architect with 20+ years of experience in implementing cost effective integrated service management solutions for customers. As a ServiceNow chief architect he implemented ServiceNow globally for 8 years and established best practices for implementation.
Recent News
View all
HK
Conference Sessions
Accelerate Wealth Management through automation
SPN1612
<p>Financial institutions globally use thousands of homegrown tools to copy data in and out of Mainframes to conduct their operations. In this session, learn how Kyndryl is securely transforming banking processes (e.g., cash withdrawal) with ServiceNow® as a single system of action by automating workflows between mainframes and legacy platforms, and slaying thousands of manual processes. Kyndryl’s approach can be extended to other mainframe-intensive industries such as retail, distribution, and supply chain, to accelerate response time, reduce errors, and improve customer experience.</p>
AI Transformation Journey to Achieve High Availability
SPN2371
Comprehensive AIOps solution to achieve high availability and reduce operational risk, cost, and impact. Customer journey starts with a clear understanding of their strategy and the platforms used to manage their IT landscape. The effectiveness of the solution hinges on data quality. Our methodology to improve data quality combined with ServiceNow AI will help you to identify patterns and anomalies. Incorporating Now Assist will recommend a possible solution based on knowledge and historical tickets and Agentic AI will automate actions and resolve issues through natural language processing.