Vanessa Smith
President, ServiceNow.org
Vanessa is a digital technology executive with more than 20 years of experience across sales and go-to- market functions. As SVP of Industries and Solution Sales for ServiceNow, Vanessa oversees the company's global industries and solutions go-to-market with a focus on delivering customer centric value and industry specific offerings to expand ServiceNow's market reach.
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Better Together! Interactive discussions for nonprofit customers
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Panel: A light in the darkness – helping displaced Ukrainians connect with humanitarian services in partnership with BT and UNHCR
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Conference Sessions
Better Together! Interactive discussions for nonprofit customers
SES3439
<p>Explore best practices, share insights, and discuss how to leverage technology to better serve communities and beneficiaries. Together, with fellow nonprofits and <span style="font-size: 11.0pt;">ServiceNow® </span> experts, this interactive session will dive into topics including digital transformation in the sector, volunteer management, the importance of cybersecurity and privacy, and how to make Generative AI work for your organization. Come ready to share challenges and dive into the details together!</p>
Panel: A light in the darkness – helping displaced Ukrainians connect with humanitarian services in partnership with BT and UNHCR
SES2624-K23
<p>With Ukrainian citizens displaced from their homeland by the millions in February 2022 due to war, a humanitarian crisis of the scale not seen in Europe in decades was unfolding rapidly. ServiceNow in partnership with BT, the United Nations International Computing Center, and Thirdera set-up and offered continued support for a new remote contact center for the United Nations High Commission for Refugees (UNHCR) to enable refugees – those currently seeking refuge from the conflict in Ukraine – to receive assistance and access to critical humanitarian services, whilst gathering and monitoring refugee feedback. This panel session will explore the role ServiceNow’s Customer Service Management and Knowledge Management products played in enabling BT and the UNHCR deliver services to millions of Ukrainian refugees through the contact center.</p>
Nonprofit innovation roundtable: Connect, share, and learn
SES3614
Join an interactive roundtable designed for nonprofit leaders to connect, share challenges, and explore innovative solutions with their peers. Engage in insightful discussions with ServiceNow experts who support nonprofits in driving digital transformation, improving operational efficiency, and leveraging AI to enhance impact. Come ready to exchange ideas, gain valuable insights, and collaborate on the future of nonprofit technology!
Celebrating Impact: ServiceNow.org partnership for Good grant
SES3613
Join us as we announce the 2025 ServiceNow.org Partnership for Good grant winners, made possible in collaboration with Accenture, Advanced Solutions, GlideFast Consulting, and Plat4mation. Hear inspiring stories of nonprofit innovation, including a special highlight from Make-A-Wish Canada’s CEO, sharing their journey as a past winner and the transformative impact of ServiceNow technology. Don’t miss this opportunity to celebrate change-makers and learn how technology is driving mission success!