Government of Alberta's contact center transformation with ServiceNow

SES2788

Alberta's Contact Centers, once fragmented with multiple ringing phones and on-premise systems, underwent consolidation after extensive discussions. Powered by ServiceNow® and coupled with NICE InContact, the organization migrated 76 groups spanning 1900 agents to ServiceNow within 24 months, with over three million inquiries processed to-date. Join this session to learn key strategies for successful contact center transformation and rapid deployment techniques for delivering great customer experiences.

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