Now on Now: Skill up on the go! Why 70% of ServiceNow employees learn with frED

SES1499-K23

<p>Built on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> and accessible via our employee portal and mobile, frED (a nod to our founder, Fred Luddy) centralizes our internally developed and externally sourced learning content in one place. In this session, learn how this one-stop shop makes personalized learning available at our fingertips. Hear how 70% of ServiceNow® employees are building skills to do our best work today while preparing for future roles. frED learns and recommends content based on preferences and learning history…and our Global People, Digital Technology, Product, and Enablement teams came together to make it happen.</p>

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Now on Now: AI Experience Is New Multi-Modal UI

SES7776

Every major shift in technology has inspired a change in user experience. Today with AI we are re-inventing how we engage with technology, giving users across our enterprise a new way to interact with AI across voice, text, images, data, and web agents with one secure unfied way to put AI to work.

Now on Now: Unlocking value with experience-led innovation and Agentic AI

SES2400

In today’s AI-powered world, great experiences aren’t just a competitive advantage - they’re the fastest path to value. At ServiceNow, we embrace this reality. In this session, we’ll reveal how we use human-centered design to unlock efficiency and value from Agentic AI, transforming experiences for employees and customers through Employee Center Pro, CRM, and the Now Platform. Join us to learn how we are deploying AI agents to unify workflows and consolidate interactions from multiple systems of record into a single intelligent experience layer that will turbocharge our productivity.