Healthy Services: Transforming ANZ to a services-oriented organization using the CSDM

SES3095

<p>ANZ Banking Group strives to deliver deeply trusted services that surprise and delight its customers. To better manage its complex technology estate it endeavored on an ambitious program of uplifting its tooling and processes to embed a service-focused culture within the organization. Learn how ANZ bank connected technology and the business using the power of the Common Service Data Model (CSDM) and Application Portfolio Management (APM) to define an enterprise service model and unlocked customer satisfaction through the delivery of exciting new features such as service subscriptions, service-aligned risk management, and service commitment reporting. </p>

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