Sean Lucas
Director, IT Service Management
Healthcare IT leader with 15+ years in the industry. 11+ years serving in various leadership roles, ranging from multiple service delivery practices, IT service management, digital workplace, and application product ownership. Strong business and clinical acumen. Driven by improving the health of others leveraging information and technology. Extremely passionate about developing myself and others. Representative on Employer Advisory Board for Rochester Institute of Technology's National Technical Institute for the Deaf college.
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Change enablement: Unifying two change management cultures with ServiceNow
KF
Conference Sessions
Change enablement: Unifying two change management cultures with ServiceNow
SES2198
Join this session to hear about Intermountain Health's post-merger transformation, unifying two healthcare organizations and 70k employees. The goal: harmonizing two change management processes into a cohesive enterprise practice through change enablement. Discover the benefits of the ServiceNow® platform and using applications such as Service Operations Workspace (SOW), CAB Workbench, and Change Models.
Enhancing Security and Compliance: Intermountain Health’s Journey to Resilience
SES3537
In today's dynamic cybersecurity landscape, Intermountain Health has utilized ServiceNow risk management and enhanced ITSM processes to boost security, compliance, and business continuity. Through automation, targeted patching, and training, Intermountain Health has strengthened operational resilience. With a unified tool for emergency management and IT operations, and upcoming AI integration for enhanced control compliance and reporting, the organization is advancing business efficiency and maturity.