Samyuktha Reddy
Sr Outbound Product Manager
Samyuktha is a Senior Outbound Product Manager at ServiceNow.
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What's New for Agent Chat, AWA and Sidebar in the Vancouver release
What's new in Utah for Agent Chat, Routing, and Sidebar
Conference Sessions
Lab: Setting up Agent Chat and Sidebar
LAB1568-K23
<p>Join this hands-on lab to learn how to easily activate the Agent Chat and Sidebar in a workspace environment. Leveraging our latest messaging technologies, users can connect with the best agent for their tasks. With Sidebar, agents can collaborate privately with other agents and SMEs to get critical information faster. You will also discover how an agent can get help from other agents and SMEs to empower them to have all details needed to resolve the issues effectively. This lab is relevant for Next Experience and Workspace customers, as well as customers migrating from Connect Support.</p>
360 Exchange: Optimize the agent experience in ServiceNow
SES3551
Learn how to create seamless, intelligent, and efficient agent experiences. Join ServiceNow experts for an interactive discussion on optimizing the agent experience and increasing engagement by deploying ServiceNow capabilities such as Agent Chat, AWA, record page optimization, recommended actions, accessibility, and usage analytics. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Migrating to workspaces: Configuration, customization, and advanced techniques
LAB3367
ServiceNow workspaces offer a powerful, modern interface to enhance agent productivity and user experience. In this session, attendees will learn how to successfully migrate to workspaces. We’ll cover the most common configurations, best practices for tailoring workspaces to business needs, and explore advanced capabilities that unlock even greater efficiency. Whether you're just getting started or looking to optimize your implementation, this session will provide actionable insights and expert guidance to help you make the most of ServiceNow workspaces.