When choosing between sending ServiceNow data out for mining and using in-platform process mining, consider the benefits of in-platform mining described in this post: synergies, cost savings, simpl...

ServiceNow Process Mining uncovers the causes of process delays and bad behaviours in cross departmental collaboration when using Universal Requests. It helps perform a holistic analysis of process...

Mine user & customer satisfaction surveys using ServiceNow Process Mining to investigate if bad ratings are due to inefficient processes, compare them against good ratings and improve your processe...

Learn how to convert a filter into finding (pattern) using ServiceNow Process Mining to enable your teams to reuse the filter across projects and save time with one-time setup.

Process Mining and CSDM are both ServiceNow offerings and they go very well together. When you implement ServiceNow modules you have in-platform data in various tables, which when you mine using Pr...