Romit Ghose
Director of Product Management
Romit is Senior Director of Product Management for the TMT industry vertical at ServiceNow. In this role, Romit leads the organization that engages with customers to palpate their most pressing business priorities and build products that help customer meet and exceed their goals. Romit has a long career in product management, consulting and engineering at some of the largest enterprise SaaS companies in the world where he built, launched and scaled a series of successful product portfolios that help drive large scale business transformation.
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From legacy to cloud-native: Transforming operations at Equinix
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How utility providers can unlock next-generation customer experience
Conference Sessions
Creating exceptional service experiences at Intelsat
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Product Roadmap: Telecom Industry
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<p>The future of Telecom isn’t just about efficiency and cost reduction; it’s about ushering a new era of growth. Be the first to hear what’s next in Telecom-specific product innovation from ServiceNow.</p> <p>Telecom innovation highlights:</p> <p>• Generative AI for service and network operations</p> <p>• Investing in discovery and activation for closed-loop network automation</p> <p>• Expanding Order Management to include CPQ and Offer Management</p> <p>• Evolving service management using seamless workflows that span all entities in the Telco value chain</p>
From legacy to cloud-native: Transforming operations at Equinix
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<p>The path to transforming from legacy to cloud-native is a challenge every technology company is faced with. Simplifying and streamlining operations through AI and automation is the goal, but where do you start? Hear from Equinix, the largest global data center and colocation provider for enterprise network and cloud computing, as the company shares its lessons learned on adopting a cloud strategy to streamline operations—connecting case, incident, and orders workflows on a single, cloud-first platform.</p>
How utility providers can unlock next-generation customer experience
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<p>Utilities are (in)famous for only being in their customer’s minds when things go wrong or if it’s time to pay the bill. What if utilities could do better by providing memorable experiences – before things go bad? Learn how ServiceNow<span style="font-size: 12.0pt;">®</span> helps utility providers proactively detect issues to minimize or eliminate downtime. Discover how you can intelligently route your customer requests to the right person at the right time – while tracking all activities for compliance and continuous improvement.</p>
Completing ServiceNow CRM with AI-driven billing
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Agentic AI and The Elimination of Bill Shock - Let’s face it, billing can get really complicated, and knitting billing into the rest of the front-, middle-, and back-office can look pretty scary. But billing complexity shouldn’t be a barrier to adopting ServiceNow CRM and Now Assist. Join us to discover how Aria Billing Cloud, with its agentic AI layer Billie Connect ™, seamlessly integrates with ServiceNow CRM to automate and personalize lead-to-cash-to-care processes with AI-driven precision.
Spotlight on the Telecom industry
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Put AI to work to drive innovation and growth in telecom. In this new era, success depends on a digital-first foundation that connects people, processes, and data to accelerate transformation. AI empowers telecom providers to optimize operations, enhance customer experiences, and unlock new opportunities. Join leading Telcos as they share their vision for the future—a future fueled by AI and digital optimism. Discover how to stay ahead in a rapidly evolving industry and transform your entire service lifecycle with AI at the center.