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K24 – Now Learning - Adopting A Platform Owner's Mindset
K24 – Now Learning - Adopting A Platform Owner's Mindset
Conference Sessions
OCM and Governance: The North Star for Any Implementation
SNU1022
Successful ServiceNow implementations don’t encounter challenges because of technology—they stumble because people and processes aren’t aligned. This workshop explores how strong governance and proactive organizational change management (OCM) serve as the true North Star for every implementation. Through scenarios and guided discussion, participants will learn how to structure governance frameworks, plan end-user training, and build adoption strategies. Platform owners, project leads, or implementation partners, will walk away with practical tools and insights to turn change into momentum.
Let’s Talk About Embracing Change: OCM for Platform Owners
SNU1001
Change is the only constant in our lives, especially for ServiceNow platform owners who have to constantly navigate new releases and the fast-paced evolution. Successful change can be the difference between managing a growing platform and merely maintaining one. That’s why we designed this session to explore Organizational Change Management (OCM) strategies. Discover testimonies from platform owners who have used OCM frameworks, strategic planning, and effective communication. Whether you’re new to ServiceNow or a seasoned expert, come ready to connect and share your approach to change.
Making the best (and most) of learning resources for your organization
SNU3294
ServiceNow's Now Learning and University offer classes, content, badges, and certifications. This session will simplify these resources, helping you use them for growth and team success. Learn to navigate the learning catalog, align learning paths with objectives, and use badges and certifications for development. Gain strategies for applying these tools toward individual and team growth. Ideal for customers, partners, admins, developers, and stakeholders. Turn learning into a competitive advantage and unlock ServiceNow’s potential!