Rebecca Mark
Head of Lending Support
Rebecca is the Head of Lending Support at Farm Credit Mid-America, a cooperative focused on providing reliable access to credit and financial services for rural communities and agriculture. She applies her expertise in agricultural finance and business management to support the growth and sustainability of the organization. She and her team are engaged in improving operational excellence through process and content management, project prioritization and management, and operations support.
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Financial Services roundtable: Go from IT wins to customer service victories
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Conference Sessions
Financial Services roundtable: Go from IT wins to customer service victories
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<p>Join financial services experts for an interactive discussion designed for IT leaders and platform owners. Learn how to... -Apply IT concepts to customer services, to scale tech investments and drive growth -Provide a single, AI-powered experience layer to simplify and speed customer engagements -Boost resilience with digital service visibility and audit compliance</p>
Empowering financial services: Three banks' transformative journeys with ServiceNow’s FSO & IRM
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In this panel discussion, three banks share insights on their experiences implementing ServiceNow’s IRM (Integrated Risk Management) and FSO (Financial Services Operations) products. The panelists highlight challenges such as overcoming organizational resistance, managing integrations with legacy systems, and tight project timelines. Despite these hurdles, they praise NewRocket as a key partner in driving business optimization, citing its technical expertise and commitment to continuous support. The collaboration has helped streamline risk management processes, enhancing efficiency and compliance across the institutions.