Rahul Jain
Senior Manager Product Management
Rahul has been with ServiceNow since 2021 and has over 16 years of experience in assisting customers in their Digital Transformation journey in APJ, EMEA & AMS regions. Rahul has strong background in SIEM & SOAR solutions and works with Healthcare customers across AMS to manage their Security Operations platforms efficiently.
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Now on Now: How to integrate MS Teams and Virtual Agent
HA
Conference Sessions
Vulnerability Response Roundtable
SES1536
<p>Join us for a facilitated discussion surrounding Vulnerability Response with featured facilitators from ServiceNow's Now on Now team.</p>
Now on Now: How to integrate MS Teams and Virtual Agent
SES3391
<p>Discover how simple it is to configure MS Teams with Virtual Agent to streamline workflows and increase productivity.</p>
The Art of Proactive Security Operations
LAB3106
<p>This workshop will provide attendees on how they can improve their security posture through identifying, assessing and prioritizing their vulnerabilities and asset coverage while getting hands-on experience with ServiceNow Vulnerability Response, Configuration Compliance and Security Posture Control.</p>
Now on Now: How we configured MS Co-pilot & Now Assist to make work better
MTS3651
At ServiceNow we unified MS Copilot and ServiceNow's Now Assist into a single platform, allowing users to search the knowledge base, request service catalog items, and more. In this demo theater, we’ll demonstrate how we combined two GenAI assistants so you can give your users the same improved productivity and experiences.
Now on Now: How to get started with AI Agents
MTS3670
At ServiceNow we’re building AI Agents to help our users get work done faster than ever using Now Assist Skills. In this demo theater, we’ll show you how you can get started with AI Agents and give your users the same revolutionary productivity gains we’re seeing each day.
Now on Now: How we configured MS Co-pilot & Now Assist to make work better #2
MTS3664
At ServiceNow we unified MS Copilot and ServiceNow's Now Assist into a single platform, allowing users to search the knowledge base, request service catalog items, and more. In this demo theater, we’ll demonstrate how we combined two GenAI assistants so you can give your users the same improved productivity and experiences.
Now on Now: How to get started with Virtual Agents
MTS3648
At ServiceNow, we leverage Virtual Agent to make platform workflows, service catalogs, and knowledge articles conversational—reducing the need for human-created topics. In this demo we explore how to configure Flow Designer actions, catalogs, knowledge articles, and content to create a conversation-first experience that enhances self-service with Virtual Agent.
Now on Now: How to get started with Virtual Agents #2
MTS3674
At ServiceNow, we leverage Virtual Agent to make platform workflows, service catalogs, and knowledge articles conversational—reducing the need for human-created topics. In this demo we explore how to configure Flow Designer actions, catalogs, knowledge articles, and content to create a conversation-first experience that enhances self-service with Virtual Agent.
Elevate customer experience while improving store operations with Retail industry products
SNU3284
In this hands-on lab, explore how ServiceNow’s Retail & Hospitality solutions—Retail Service Management (RSM) and Retail Operations (RO)—enhance the retail experience. Empower store associates, deliver excellent customer service, and provide end-to-end visibility from headquarters to stores. Learn to set up the retail data model with location hierarchy and access controls. Discover how to use the retail portal and new multi-location case features for task management, driving transformation across your retail organization.
Proactively mitigate cyber risk: SecOps and Risk Management for the CISO
LAB1694
Join this hands-on lab designed for Security and Risk leaders to explore the intersection of security operations and risk management. In this session, you'll gain real-time visibility into your organization's IT and cyber risk posture, with practical tools for assessing vulnerabilities, prioritizing threats, and aligning security operations with risk management goals. Learn how to proactively manage risks, ensure compliance, and strengthen your overall security posture through integrated, data-driven insights tailored for executive decision-making.