Prithvi Yoganand
Senior Director - Product Management
Prithvi is a Director of Product Management at ServiceNow. He drives the strategy and roadmap for Omni-channel capabilities of ServiceNow's Customer and Industries Workflows. His areas of expertise are CRM, Contact Center, Omni-channel engagement and Routing.
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Conference Sessions
Unleashing Contact Center Innovation
SES1552
Contact center migration to the cloud is accelerating as organizations seek the flexibility, scalability, and security of digital platforms like ServiceNow®. Through integration with Contact Center as a Service (CCaaS) providers, Customer Service Management (CSM) serves as a single system of action for engagement, automation, and orchestration to elevate customer and employee experience. Learn from product leaders about how CSM, in harmony with CCaaS partners, empowers organizations to reimagine contact center operations and drive customer loyalty.
CX Without Barriers: Unify CCaaS and ServiceNow for Effortless Experiences
SES3528
Great customer experiences don’t happen in isolation—they require seamless coordination across the organization. Many businesses struggle with disconnected systems, inefficient workflows, and high agent turnover. By integrating CCaaS with ServiceNow’s CRM and Industry Workflows, organizations can enable functional self-service, unify agent workspaces with AI-driven guidance, and seamlessly connect front-middle-back-office operations. This boosts agent productivity, efficiency, and enhances every CX touchpoint. Join us to explore the power of a connected service ecosystem.