Hyatt's CSM journey: From fully customized to an out-of-the-box solution

SES2688

<p>Join Hyatt Hotels Corporation's Shared Service Centers to hear a 15-year ServiceNow® journey. From a custom-built customer service application to the ServiceNow CSM module, witness its transition, data enrichment, and elimination of the ‘Swivel Chair Challenge’. Learn more about Hyatt Hotels' team improved UI/UX, saving hours for CSM agents, achieved 30% faster guest case resolution, and enhanced agent performance. Don’t miss this transformative tale of efficiency.</p>

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