How State of Montana is improving governance with ServiceNow Impact

SES2126-K23

<p>Learn how the State of Montana used ServiceNow® Impact to design a governance structure for their ServiceNow instance. With 28 agencies, eight ServiceNow products, five partners, and over 100 citizen developers, the State needed to ensure they used leading practices to drive success. With ServiceNow Impact, the State operationalized a governance structure that included continuous feedback loops—helping maintain best practices and accelerate value.</p>

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How Infor is accelerating their CSM implementation with ServiceNow Impact

SES1443-K23

<p>Are you kicking off a complex implementation? Learn how Infor is using ServiceNow® Impact to accelerate and simplify the journey. Infor is expanding ServiceNow across the enterprise, and the first step is implementing Customer Service Management. Through ServiceNow Impact, they are leveraging recommended training, increasing their internal expertise, and leaning into a broad network of experts to validate design decisions. ServiceNow Impact is also de-risking the implementation by future-proofing decisions—helping them clearly align to their future vision for CSM, not just their needs today.</p>

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