Paul Lockwood
Senior IT Operations Manager
Paul is a Senior IT Operations Manager with over 20 years of experience, optimising systems and processes across financial services. Paul’s expertise spans infrastructure, cloud technologies, Service Management and he is committed to continual service improvement. His strong leadership skills and collaborative approach make him a trusted leader in delivering innovative IT solutions, to improve efficiency and operational excellence.
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Streamlining Operations: Unleashing the Power of Case Management
PC
Conference Sessions
Streamlining Operations: Unleashing the Power of Case Management
SES2102
Get ready to hear how a £45 billion insurance company in the heart of the City of London has 98% of internal customers engaging with the Now platform on a daily basis. PIC’s rapid adoption of ServiceNow as a key strategic enterprise platform, has transformed the way they work by removing manual process whilst unlocking efficiency and effectiveness. Embracing a simplistic approach across the enterprise has delivered significant value with case management and tailored solutions for regulatory compliance. This story should leave attendees inspired and motivated to tackle their business problems.
Building for the future: A blueprint for success with Workplace Service Delivery
SES2663
Get ready to hear how a $60 Billion insurance company in the City of London transformed their relocation journey by leveraging Workplace Service Delivery and Impact to help deliver a successful move to their iconic new headquarters. By embracing their purpose at the heart of the transformation they streamlined operations and improved resilience. Using real-time data from people and temperature sensors, they improved the employee experience, and enabled data-driven decision-making. Learn how their PIC Now App, built on Employee Center was instrumental in turning complexity into simplicity.