Paige Harthun
Experience Design Consultant
Paige Harthun is the Lead Program Manager for HR Service Delivery at Intermountain Health. In this role, she provides strategic direction for digital transformation initiatives leveraging the ServiceNow platform. Last year, she led HR enterprise consolidation to a single platform within 5 months. She has more than 16 years of experience in healthcare, leading process improvement, implementation, and training development for multiple technology platforms. Paige is dedicated to promoting innovation, collaboration, and empowering teams through ServiceNow to achieve organizational success.
Recent News
View all
Scaling onboarding excellence for enterprise success at Intermountain Health
Conference Sessions
Scaling onboarding excellence for enterprise success at Intermountain Health
SES2423
Embark on a journey of onboarding evolution, starting with a regional deployment for provider pre-boarding and expanding to encompass all roles in the organization. Explore how Intermountain Health harmonized the onboarding workflow across roles and regions and emphasized the significance of getting it right from the start. Uncover how meticulous planning and ongoing alignment resulted in an elevated experience for new hires and onboarding teams. Join this session to hear the transformative power of digitally enabling onboarding.
Intermountain Health, creating a high-impact portal without technical debt
SES3090
Join this session as we discuss how to create engaging, high-value portals, while avoiding the pitfalls of technical debt. This session highlights real-world insights, including Intermountain Health’s success in using rich content to enhance their portal experience while limiting overhead. Attendees will explore out-of-the-box (OOB) tools, best practices for content creation, and strategies to align portal design with organizational goals. Gain actionable techniques and hear success stories to keep complexity and development effort to a minimum.