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ServiceNow Customer Service Management (CSM) - Product Checklist
Measuring customer service business outcomes with ServiceNow CSM
Conference Sessions
360 Exchange: Mastering HR Service Delivery and Customer Service Management
SES3563
Successfully implementing CSM and HRSD at scale is essential for optimizing HR and employee transformation in large enterprises. This exclusive roundtable connects Marquee Customers with ServiceNow experts and industry leaders to explore best practices for deployment, adoption, and long-term success. Get insights on overcoming challenges, aligning with strategic business objectives, and optimizing workflows at scale. Engage in high-impact discussions, share real-world experiences, and exchange strategies to accelerate digital transformation and drive sustained operational excellence.
Master CSM Portals: Harness ServiceNow's Platform for Connected Experiences
SES3622
Unlock the full potential of CSM Configurable Portal Widgets and the new Business Portal. Whether you're a newcomer or a seasoned pro, discover how to create tailored portal experiences that meet your unique needs. Our experts will guide you through setup, configuration, and best practices for seamless implementation.
360 Exchange: How to successfully implement and roll out Customer Service Management
SES3177
Ready to start transforming your customer service capabilities with ServiceNow? Join us as we discuss proven implementation and rollout strategies, giving you high-value insights into how to successfully deploy Customer Service Management (CSM) in your organization. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Empower customer service agents with an AI-powered workspace
LAB3531
Join us to learn how to optimize your CSM Configurable Workspace. We'll teach you how to configure customize fields, pages, and Playbooks to boost agent productivity. See how optimized page layouts and powerful AI can simplify agent workflow and provide guidance to speed up resolution. Our experts will guide you through the process of setting up the case record page, and configuring your workspace. This hands-on lab will give you the hands-on experience you need to make workspace a success for your organization.