Adopt do not adapt - Driving business value through a service-oriented model

SES2197

<p>A winning service strategy is one that aligns the organization's goals, meets the customers' needs and optimizes resources and processes. Learn how Banco do Brasil, one of the largest and most successful Brazil's banks, transformed their ITSM & ITOM by adopting <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> into a service-oriented model: - Centralizes employees’ operations in a single place, with a better overall user experience and a customer and service mindsets. - Improves service visibility, flexibility and reliability of IT, reducing risks (over 18 million CIs, 99,9% of Alert Noise reduction, 97% of Successful Changes).</p>

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