Monica Koedel
VP Product Mgmt., ServiceNow Impact
Monica Koedel, Vice President and General Manager, Impact, is a dynamic and strategic executive, responsible for driving and innovating the product development of Impact. Her experienced team is focused on building Impact capabilities to maximize the value of Customers’ NOW investment.
An award-winning leader, Monica was named one of DMN’s 40 Under40 leaders. She has earned a number of industry honors including the Sirius Decisions ROI Award along with multiple Oracle Markie Awards. A featured speaker at industry events, Monica is a contributing member of the Forbes Communications Council.
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Value Keynote: How London Stock Exchange Group realizes value faster with ServiceNow Impact
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Conference Sessions
Realize value faster with ServiceNow Impact
SES2015
Join this session to learn how ServiceNow® Impact accelerates time to value on the Now Platform®—by combining expert coaching, personalized insights and recommendations, peer benchmarking, technical support, role-based training, and curated content—all delivered in a personalized digital experience.
Value Keynote: How London Stock Exchange Group realizes value faster with ServiceNow Impact
KEY2950
<p>How do industry-leading organizations ensure their technology investments deliver the business outcomes they need? Join this keynote session to hear how ServiceNow® customers like London Stock Exchange Group use ServiceNow Impact to accelerate innovation, manage platform health, increase adoption, and realize value faster.</p>
Put AI to work faster with Customer Success
SES3585
Join this session to learn how ServiceNow Impact, our customer success product powered by AI and human expertise, provide customers with the support and expertise to get to value fast—with value and adoption resources, tailored expertise, health tools, and 24/7 support.
Solution Keynote: Customer Success
KEY2561
How are industry-leading organizations ensuring their technology investments are successful? Discover how ServiceNow customers are fast-tracking success and maximizing the full power of the ServiceNow Platform through AI agents and human expertise.