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View allPersonalization and proactive recommendations in Now Assist
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almost 2 years
players.brightcove.net
Conference Sessions
K24
Personalization and proactive recommendations in Now Assist
SES5102
<p>Join us as we talk about how we are using data across the ServiceNow platform to provide personalization in the self-service experience through our knowledge graph. We will also dive into the next generation of personalization in the form of ServiceNow Decision Intelligence’s proactive recommendations for employees, agents, developers, and admins.</p>