Proof that human-centered design results in a better experience

PAT1791

<p>Join this session to learn why a people-first design approach really matters. This session will specifically focus on client outcomes to highlight how this unique methodology adds value compared to traditional UX implementations. Not only will you see how your peers are creating a unified workforce via personalized communications, AI-powered capabilities, and intuitive global navigation; but, more importantly, you'll see how they're measuring the value of their UX investments via cost reductions, request automation, and adoption.</p>

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Onboard an army of robots to automate your next upgrade!

CCL1110

As easy as ServiceNow upgrades are now with all the tools available - reviewing all the release notes and creating actionable plans and scripts is still a time-consuming activity. Join this session to learn how to leverage Robotics Process Automation (or RPA), and how it can automatically read through all the latest release notes, and and turn that data into actionable tasks within your instance. Learn how to configure RPA, bot processes, and the RPA Desktop Design Studio, and truly learn the endless opportunities there are with RPA in your organization.

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Setup a document inbox using Document Intelligence

CCL1093

<p>Ready to say goodbye to manual document sorting? Get excited as we dive into the world of Document Intelligence! Learn how to set up a document inbox that effortlessly classifies and extracts data. This lab will guide you through all the necessary steps and provide a thorough review of the user interfaces. Don't miss out on this opportunity to simplify your document management. Key Takeaways: - Understand document classification vs extraction - Trigger multiple use cases from a single document. - Know when to use Document Intelligence effectively.</p>

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Fetching attachments with RPA

CCL1205-K23

<p>During this lab we will learn how to use robots to retrieve attachments from outside of ServiceNow. We will add a social media link for a user record and retrieve the profile image for the users. At the end of the lab you should be able to:- Configure an instance to use RPA - Trigger a process using Flow Designer - Build a robot to navigate to a site to obtain a profile picture - Process the image back into ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> into the image field</p>

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Designing user experiences powered by Workflow Data Fabric

SPN2336

Curious how Workflow Data Fabric can transform your processes? This interactive workshop puts you in the driver’s seat. Our team of specialists, who have been immersed in Workflow Data Fabric since its launch, will guide your through collaborative process design exercises that showcase its performance potential. By sampling real-world use cases, you’ll see how Workflow Data Fabric integrates data, empowers AI agents, and streamlines operations, giving you the tools to drive efficiency and innovation in your organization.

Transforming the portal experience with AI-powered search

SES2131

What if your search experience could do more than retrieve results - what if it could connect users with the exact insights they need? See how AI Search transformed University of Washington Health's Pulse Portal by integrating multiple knowledge bases and creating custom experiences tailored to specific needs. From Employee and Location Directories to a Health Facts knowledge base, discover how advanced EVAMs and AI Search APIs enabled seamless access to content. This session is perfect for those ready to elevate their portal search capabilities and deliver smarter, faster solutions.

Powering a new era of ServiceNow performance with RaptorDB

SES2116

Join us for a comprehensive exploration of RaptorDB - ServiceNow's next-generation database. This session will cut through the noise to decode RaptorDB's real potential. Understand the platform prerequisites that put you in position to take maximum advantage of its speed and scale - and discover when process optimization is the best maneuver to elevate enterprise-wide platform performance. We'll uncover strategic insights for maximizing platform potential, highlight RaptorDB's unique capabilities, and share how to align technology with your organizational goals.