Margaret Seery
VP ServiceNow
Peggy is the VP, Global Delivery at Genpact. She has been working in the ServiceNow ecosystem for over 11+ years working to deliver world class transformational solutions to her clients. She has extensive experience working with multi-cultural and globally distributed teams and clients, doubling as a strategist and technologist with both her clients as well as colleagues.
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Johns Hopkins, a leading research university, transforms Source to Pay
Conference Sessions
Johns Hopkins, a leading research university, transforms Source to Pay
SES2762
<p>John Hopkins University & Genpact will take the audience through its Source to Pay transformation journey multi-phased engagement that begins with transforming procurement operations and improving the buying experience phase two will include streamlining vendor onboarding and supplier lifecycle management. phase three will be focused on accounts payable transformation.</p>
Transformational IT: Driving seamless, tech driven solutions for impact
SPN2419
Is your organization weighed down by outdated systems and inefficient workflows? Discover how leveraging cutting-edge tech and integrated solutions can transform your company from legacy platforms to seamless, streamlined operations. Join us for an exclusive session that explores the real-world success story of an industry leader who revolutionized their customer service, dramatically reduced processing time, and empowered their IT team to deliver impactful outcomes. Don’t miss this opportunity to learn how to drive meaningful change and position your business for the future.
Driving AI transformation in Global Business Services (GBS)
SPN2381
Join this session to learn how Genpact can help you realize the full potential of ServiceNow in Global Business Services (GBS) through automation and AI. Discover how Genpact’s AI-First business services transformation emphasizes the 3E's — Effectiveness, Efficiency, Experience. By unifying traditionally siloed operational functions into a connected enterprise, your company's GBS organization can position itself for future success. Explore how this transformation enhances user experiences, drives platform automation, and leverages the latest AI capabilities to revolutionize operations.
Transform your business: The power of orchestration and digital innovation
SES1905
In this session, we’ll explore how to deliver best-in-class, proactive, and reliable resolution at the first point of contact within a multinational organization. We'll explore how companies can offer a unified, personalized experience across any digital channel, spanning multiple functions like procurement, finance, and more. We'll share how creating a single entry point and fully integrating with back-of office can streamline cross-domain business processes and drive efficiency across the organization.