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Accelerate case resolution and agent productivity with Now Assist for HRSD
CO
K24 – Now Learning - ServiceNow Administration Advanced
Lab: Manage customer service management processes efficiently with Case Types
Welcome to K23: Scripting in ServiceNow Fundamentals Pre-Conference Training
Conference Sessions
Accelerate case resolution and agent productivity with Now Assist for HRSD
NLL1428
<p>Discover the overall architecture of Now Assist for HRSD, required plug-ins, how to configure experiences, and use capabilities Activate Now Assist features for the Human Resources Service Delivery application in order to enable Generative AI capabilities like case summarization, case resolution notes, and virtual agent handoff summaries.</p>
Lab: Leverage Application Portfolio Management to reduce cost and align strategy
LAB1565-K23
<p>In this hand-on lab, learn how Application Portfolio Management can help your organization reduce cost by eliminating redundant applications, minimize risk by addressing end of life applications, and align with the business by supporting business strategies.</p>
Lab: Manage customer service management processes efficiently with Case Types
LAB1555-K23
<p>Customer service cases represent the services, processes, and data required to resolve a specific customer issue or request. As customer service management spans multiple industries, there is no prescriptive definition that can be packaged to meet every type of case, while organizations must be able to model service requests.<br /> <br /> During this hands-on lab, you will learn:<br /> <br /> - how Case Types help to resolve these matters<br /> - how to create a Case Type<br /> - how to manage and configure Case Types</p>
The Condition Builder: Beyond the Basics
SNU1031
The Condition Builder is a beloved tool across the platform. This popular K25 session is being updated to show you that there's more to the condition builder the just the standard operators. For example: do you know where is (dynamic) operators are defined? Did you know you can build your own? Or, how about making hierarchical queries—are you still using script includes? Let's pick apart the condition builder and look at powerful uses beyond the usual record list slicing-and-dicing.
ServiceNow Solutions Made Simple: An Interactive Introduction
SNU1036
New to ServiceNow? Not in a technical role? This session is built for you. In 90 min, we’ll explore how ServiceNow solutions simplify everyday work, remove friction, and deliver better experiences across IT, HR, and Customer Service—without diving into technical details. Through real examples you’ll see how organizations speed up onboarding, resolve issues faster, and improve service delivery. No jargon—just clear, practical takeaways you can use. This is a sneak peek into our paid workshop experience designed to help you unlock the full value of ServiceNow.
Securing a Scripted REST API
SNU1024
You've created a custom, scripted REST API. But how secure is it? Without the proper precautions, your new API will become a source for a data leak, or worse. In this hands-on lab session, you will take an existing, custom API and make it as secure as possible. We will start by modifying table access settings, creating access controls, and enforcing these ACLs using the right Javascript methods within our API. We will then take advantage of the latest platform features available such as OAuth, API Access Policies and authentication scopes. This session is intended for ServiceNow developers.
What to expect when expecting (an implementation) ServiceNow
SNU3325
Starting a ServiceNow implementation can be daunting for stakeholders and teams. This instructor-led workshop offers a roadmap for new customers and decision-makers. Participants will learn about key roles, time commitments, and deliverables. The session covers building implementation teams, avoiding common pitfalls, and bridging technical and business gaps with real-world examples and best practices. Ideal for platform owners, admins, developers, and analysts, it ensures a smoother, more successful rollout.
The essential "common knowledge" every SN admin, implementor, & developer needs
SNU3315
This session covers essential, often overlooked ServiceNow knowledge. Revisit fundamentals like "everything in ServiceNow is a record in a table," checking system properties before customizing, and using dictionary attributes and reference qualifiers. Learn how Flow Designer manages complex IF/THEN scenarios with decision tables and understand the "People do stuff to things" model. Ideal for new learners and experienced developers guiding others into Citizen Development.
ServiceNow sayings: Simple mantras to boost your ServiceNow expertise
SNU3309
When learning ServiceNow, some core wisdom can be distilled into memorable sayings: "Everything's a record in a table," "Just right-click stuff," and "Watch your address bar!" This session will deepen your understanding of the Now Platform by recalling these nuggets to help you get things done and better understand how the platform works. It is suitable for beginner and intermediate administrators, configurers, and developers.
Now Assist - ITSM
SNU3297
Now Assist for ITSM Essentials introduces ServiceNow’s AI-powered tool for streamlining IT Service Management. Learn how Now Assist enhances service requests, incident resolution, and workflows with predictive intelligence, natural language understanding (NLU), and automation to improve efficiency and accelerate outcomes.