Madison Packer
Solution Architect
Madison Packer's career in ServiceNow began just around 3 years ago. Madison specializes in implementing HRSD and WSD along with the supporting products: Employe Center, Virtual Agent, etc.
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How American Family transformed end user experience with HR service delivery
Conference Sessions
How American Family transformed end user experience with HR service delivery
SPN1681
<p>With nearly 14,000 employees and a Fortune 500 company founded in 1927, American Family Insurance (AmFam) needed more out of the custom-built HR Applications within ServiceNow®. Learn how CDW and AmFam partnered to leverage ServiceNow leading practices and HR Service Delivery Pro capabilities to forge a “self-service” mindset and adoption across their organization, while establishing efficiencies and digital capabilities to improve performance and experience.</p>
Transforming the onboarding journey for new hires & HR teams through automation
SES1841
This session will explore effective strategies for optimizing the onboarding journey for new hires at Mercy Health, focusing on improving the overall impact and experience. Emphasis will be placed on integrating data-driven solutions to enhance transparency for all parties and address the “dead zone” in the onboarding process, a critical gap where new hires may experience delays or lack of clarity.