Now on Now: How Service agents use a single pane to streamline daily operations

SES3400

<p>As a customer, <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> understands that incidents happen and the world constantly changes, impacting our work. Discover how ServiceNow's Digital Transformation team utilizes the Service Operations Workspace, seamlessly integrating IT Operations and Service Management capabilities. This unified experience and reinvented core enable modern best practices to automate and enhance service reliability and operations.</p> <p> </p>

Watch Recording

Now on Now: Unleashing Business Transformation with CMDB & CSDM #2

MTS3671

In today’s digital-first world, an optimized CMDB and CSDM strategy is the backbone of IT and business transformation. This demo session explores how we leverage data intelligence to enhance service visibility, automate workflows, and drive operational excellence—ensuring a resilient and future-ready enterprise.

Now on Now: Unleashing Business Transformation with CMDB & CSDM

MTS3657

In today’s digital-first world, an optimized CMDB and CSDM strategy is the backbone of IT and business transformation. This demo session explores how we leverage data intelligence to enhance service visibility, automate workflows, and drive operational excellence—ensuring a resilient and future-ready enterprise.

Now on Now: AI agents – the smarter, faster, and more autonomous future of IT

MTS3645

AI-powered automation is redefining IT operations, making businesses more agile, efficient, and self-sustaining. In this demo session, discover how AI agents proactively resolve issues, streamline workflows, and revolutionize IT service delivery—creating a frictionless digital ecosystem for your enterprise.

Now on Now: AI agents – the smarter, faster, and more autonomous future of IT #2

MTS3675

AI-powered automation is redefining IT operations, making businesses more agile, efficient, and self-sustaining. In this demo session, discover how AI agents proactively resolve issues, streamline workflows, and revolutionize IT service delivery—creating a frictionless digital ecosystem for your enterprise.

Now on Now: How we build our data foundation with CMDB and the Common Service Data Model

SES2419

ServiceNow's Configuration Management Database (CMDB) is the backbone of our robust data strategy, which helps us efficiently structure and manage our digital products and services. We'll share how we use the Now Platform to put our data-driven approach to IT service management into action, enhancing operational efficiency, automating workflows, and improving service delivery. Learn how our common data model connects our business and technical services through well-defined relationships and shared service data, ensuring seamless alignment between IT and business objectives.