Louie Gomez
Chief ServiceNow Architect
After transitioning from direct patient care in the ED, Louie has spent over 18 years in Healthcare IT leading teams, designing solutions, and implementing applications within ServiceNow and Epic. He has leveraged ITIL to support strategic planning and to optimize departmental workflows with use of automation and integrations—all to make work easy.
Louie was the lead architect during the first Clinical device management implementation at Wellspan
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Achieving operational efficiency with Clinical Device Management
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Conference Sessions
Achieving operational efficiency with Clinical Device Management
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<p>Within almost every healthcare organization around the world there are thousands of clinical and non-clinical assets, yet most struggle to manage and maintain these assets. These efforts waste time for the care team, and bio-med teams are overwhelmed with adhering to compliance and security mandates. Hear how ServiceNow® Healthcare customers are leveraging a centralized platform to manage and maintain their assets. As a result, they are prepared to deliver optimal experiences to patients and care teams, bolster security and resilience, and protect their investments - all while reducing cost.</p>
Unpacking the Power of a Unified Platform for Field Service Management
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Stanford Health Care transformed Facilities Management for 160+ locations, consolidating activities from 3 tools into 1 platform and creating a single system of engagement for 15,000 users. Handling over 41,000 annual requests, they achieved a 50% increase in efficiency and streamlined workflows. Now, Stanford is advancing further with Now Assist GenAI in Field Service Management (FSM), incorporating use cases like search result summarization and AI-generated preventive maintenance. Explore their journey for leveraging AI to enhance productivity, user experience, and increase ROI.