Proximus’ back to box Initiative in Customer Service Management

SPN3089-K23

<p>Proximus began their Customer Service Management journey in 2016 that involved choices made based on the available tool knowledge and capabilities. Over time, it realized the need to stay closer to OOTB capabilities. Project 'Back to the box' was adopted with the target to simplify and standardize their setup that led to the migration of Case and Incident management from a scoped app towards a global approach. Learn how Proximus overcame their challenges from a technical and business point of view with the Back to the Box initiative.</p>

Watch Recording