AI journey at SAP

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SAP’s journey with ServiceNow began in 2018. As a growing and innovative company, with efficiency gains and customer satisfaction at the forefront of their industry, SAP has invested in using Now Assist to enhance and improve the experience of their users. SAP plans to use Now Assist for their support function with chat and incident summarization.

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SAP's A(Gentic)I Journey - generating efficiency gains for Customer Support

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Join us to learn how SAP is revolutionizing its customer support operations by integrating generative AI and Agentic AI into the daily workflows of its engineers. Over the past two years, SAP has embarked on its generative AI journey, developing a scalable factory approach that extends across the platform and supports the expansion of Agentic agents. This session will delve into SAP's journey, highlighting key lessons learned and sharing best practices.

Building a Future-Ready CoEI: Insights from EMEA’s Leading Innovators

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Is your organization ready for tomorrow’s challenges? Join our panel with EMEA’s biggest customers to explore a game-changing CoE blueprint, powered by AI, that drives continuous transformation and sustainable success. By aligning strategy, governance, and efficiency, you’ll deliver measurable impact. See how vision, funding, roles, and ongoing value assessment ignite innovation and shape your future. Come prepared to question the status quo and build a relentless, future-ready CoEI.

How SAP uses Now Assist to boost IT and customer service

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Discover how SAP is leveraging Now Assist to enhance customer and IT support through better end-user interactions and improved agent efficiency. In this session, we’ll showcase how SAP uses Now Assist to optimize search results, chat functionality, incident summarization, automatic KBA creation, and more.