NTT Communications achieved enhanced CX through managed service DX with ServiceNow

SES2498

<p>In this session, learn how the managed services of NTT Communications unified the operational base of over 10 units under ServiceNow CSM. This streamlined operations and increased visibility, while also minimizing reliance on manual labor and enhancing internal system integration. The upgraded platform now supports 1,000+ users and 500+ managed projects, contributing to over 100 automated projects. Operational efficiency improved with a 75% reduction in customer initial notification time and a 35% decrease in operation time due to faster provisioning. Future plans include using ITOM's tools for better monitoring visibility.</p>

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