ITOM + ITSM: It’s all about relationships

SES1810-K23

Centers for Medicare & Medicaid Services (CMS) processes over a billion healthcare claims totaling $1.5+ trillion in payments annually through a single, integrated system, HIGLAS, which millions of people depend on. Join this session to see how GDIT implemented a full ITOM solution for HIGLAS including a fully automated NOC using alert correlation. Real-time health of business services is enabled by 51+ pattern-based service maps, component alert data, automated impact assessment and outage record management. This enabled a recent integration of CMDB with Change Management for improved risk transparency and automated incident suppression.

Watch Recording