Deloitte drives people productivity with workforce optimization

SES2495-K23

<p style=""><span style="font-size: medium;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style=""><span style="color: black;">Leveraging business value from technology investment and maximizing people productivity are key goals of Deloitte internal services. WFO empowers IT managers leading a true global and hybrid team of 370+ support specialists. They use real-time schedule and shift data to improve staff utilization and make enhanced workload management decisions. WFO provides business service managers one centralized view of all incoming document service requests. Agent’s availability and skill-based assignment to the work queue have been a winning combination to deliver higher SLA’s.</span></span></span></span></span></p> <p style=""><span style="font-size: medium;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"> </span></span></span></p>

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