Cigna's CMDB journey and why changing perceptions allowed us to level up

SES2366-K23

The Cigna CMDB journey has covered the gamut, from a 100% manually populated and maintained database to a living entity comprised largely of automated data. Along the way the company had great advances and crushing defeats, ranging from the adoption of new technologies to the CMDB team becoming an Army of One. Join this session to learn how Cigna stubbed its collective toes - and then advanced the cause. As a teaser - the company is currently using 191 Discovery MID Servers, 255 Discovery Schedules, with 103 Discovery Credentials.