Jon Harriman
Vice President, Customer & People Experience with ServiceNow Offer Leader
Jon Harriman, VP at Capgemini, leads the People Experience Group, offering a transformation strategy to enhance HR and IT. With 23+ years in IT, including a tenure at IBM, he focuses on improving employee retention, engagement, and productivity through Capgemini's comprehensive services. This approach aims to boost organizational profitability. Learn how ServiceNow can elevate People Experience in this insightful session, drawing on Jon's extensive experience to guide clients towards exceptional employee satisfaction and business success.
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Achieve a transformative employee and people experience with ServiceNow
Conference Sessions
Achieve a transformative employee and people experience with ServiceNow
SPN1635
<p>Improving employee experience is vital for global firms, impacting customer satisfaction and financial outcomes. Workers seek better work-life balance and modern tools, amidst broader economic and AI advancements. Capgemini’s People Experience with ServiceNow® offering can address these needs by streamlining diverse work settings and tech, enhancing every aspect of the employee journey, from hiring to offboarding, thereby boosting overall productivity and employee satisfaction.</p>
Agentic AI: beyond the hype – are you ready for the reality?
SPN2333
Generative AI is everywhere, and Agentic AI is next, but most enterprises struggle to move from experimentation to impact. AI promises efficiency and automation, yet challenges like workforce disruption, data quality, ethics, and business integration remain unsolved. This roundtable cuts through the noise, tackling key questions: How will AI reshape jobs? How do you turn AI into real business value? Join us for a practical discussion on harnessing AI effectively and avoiding common pitfalls.