John Sheridan
Senior Director, Enterprise Service Management
As Senior Director John Sheridan drives the strategy, direction and delivery for Dell’s Enterprise Service Management organization. John has over 22 years’ experience in various leadership roles and over 12 years working directly with the ServiceNow platform. He leads his organization with enthusiasm driving transformational initiatives focused on automation and modernization of the team member and customer experience. John is the ServiceNow platform owner, has established a unified governance model across the organization and leads the expansion of the platform and vendor relationship.
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How Dell is accelerating their platform strategy with ServiceNow Impact
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Spotlight Keynote: Dell says YES to realizing value faster with ServiceNow Impact
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Conference Sessions
Spotlight Keynote: Dell says YES to realizing value faster with ServiceNow Impact
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<p>As the pace of technological innovation accelerates, many companies struggle to keep up – creating a value gap between their vision and the outcomes they achieve. How are industry-leading organizations stepping up to the challenge to ensure their technology investments deliver the return they need? Join this fireside chat to hear how Dell is realizing value faster – and closing the value gap – with ServiceNow® Impact.</p>
How Dell is accelerating their platform strategy with ServiceNow Impact
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<p>Learn how Dell is using ServiceNow® Impact to accelerate and operationalize their Now Platform® strategy. Dell is driving innovation across the business with ServiceNow, and with the opportunity to expand beyond IT comes the need for heightened enterprise governance. Join this session to hear how Dell uses ServiceNow Impact as an extension of their platform leadership team in strategic conversations—and as a digital command center to track progress on strategic initiatives.</p>
How platform owners drive business transformation with ServiceNow Impact
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Platform Owners are pivotal to successful Business Transformation within their organizations. Learn what’s important to platform owners in their role and how they leverage their capabilities and the power of ServiceNow Impact to speed up adoption and time to value with the Now Platform. Join this fireside chat with platform owners from organizations with mature ServiceNow implementations to hear how they are leveraging customer success offerings and best practices to aid their transformation journey.