Joe Koester
Principal
Joe Koester is a Principal in KPMG’s Advisory Services practice with over 20 years of IT advisory and consulting experience. Joe leads the KPMG US ServiceNow Practice, directing sales and delivery while also advising key KPMG clients in their transformation efforts. Joe’s strength is in leading business-focused transformation by helping organizations align IT operations with the needs of the business. His experience, background, and thought leadership help guide clients who are looking to tackle complex IT challenges through transformation, while taking advantage of marketplace advancements.
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Getting back-to-baseline: Platform success stories from S&P Global and ConocoPhillips
Back to baseline: How to hit reset and realize new value in your platform
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Conference Sessions
Getting back-to-baseline: Platform success stories from S&P Global and ConocoPhillips
SPN1630
<p>Take a deep dive into how two of the world’s largest organizations unlocked more value after 5+ years on the ServiceNow® platform. S&P Global and ConocoPhillips had been using ServiceNow ITSM for years – one organization was grappling with over-customization and the other was challenged by an acquisition. In both cases, they teamed with KPMG to take a back-to-baseline approach to revamping their platform instances, which resulted in realizing new value. In this session, you’ll first hear from ConocoPhillips and S&P Global in a fireside chat. Then we’ll host small, interactive roundtables where you can discuss your challenges, get your questions answered, and hear from your peers on how you can reduce technical debt and become positioned to take advantage of new platform capabilities.</p>
Back to baseline: How to hit reset and realize new value in your platform
SPN3030-K23
<p>You're a loyal ServiceNow® customer who has been on the platform for years. However, due to various reasons (some beyond your control), you now have an over-customized platform that is creating challenges and eroding value. You may even face criticism from the business who is questioning the tech & your team. Good news: you're not alone. Better news: getting your implementation “back to baseline” is not as hard as you think. This interactive session will help you form a plan to refresh your platform, drive more value, and better position ServiceNow to meet the future needs of the business.</p>
AI is everywhere, but how does your organization manage the risk?
SPN2331
AI is everywhere and while the velocity of innovation continues to increase, so does the need to see value now. But what about the risk? How do you govern an area of technology that is changing so fast? In this session, we'll discuss how organizations are meeting this challenge through a combination of risk frameworks and technology; specifically, the KPMG framework for AI governance enabled by ServiceNow. You'll have the opportunity to discuss challenges with your peers and hear how other organizations are successfully tackling this challenge.