Andy Martinez
Executive Director, Service Management Strategy & Operations
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Back to baseline: How to hit reset and realize new value in your platform
Conference Sessions
Back to baseline: How to hit reset and realize new value in your platform
SPN3030-K23
<p>You're a loyal ServiceNow® customer who has been on the platform for years. However, due to various reasons (some beyond your control), you now have an over-customized platform that is creating challenges and eroding value. You may even face criticism from the business who is questioning the tech & your team. Good news: you're not alone. Better news: getting your implementation “back to baseline” is not as hard as you think. This interactive session will help you form a plan to refresh your platform, drive more value, and better position ServiceNow to meet the future needs of the business.</p>
Going green(field) at a major healthcare organization to prepare for the future
SPN2392
Join this session to hear how a Fortune 10 company reimagined and reinvigorated their ServiceNow platform through a greenfield implementation. The weight of managing complexity across a massive organization and burdened by years of accumulated technical debt led this company to re-think it’s approach. In this session we’ll share lessons learned from streamlining IT operations, modernizing HR service delivery, and providing a unified Employee Center portal experience.
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