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NJP

Jingfei Chen

Jingfei Chen

Senior Principal Inbound Product Manager

ServiceNow Inc.

Jingfei Chen is an expert in AI applications in workflow automation tools. As a previous customer, she is currently the Principal Product Manager for Flow Designer at ServiceNow, where she helps customers to revolutionize the way they operate by leveraging AI and automating their workflows.

This talk will focus on the innovation around workflow automation tools. Jingfei will draw upon her extensive expertise in AI and workflow automation to provide valuable insights into the latest technologies and practical strategies for leveraging them in businesses.

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Conference Sessions

K24

Transforming Workflow Automation with ServiceNow's latest innovations

CCB1220

<p>Embark on an enriching exploration of the cutting-edge world of Workflow Automation on the Now Platform®. Join this session to learn about the glittering diamonds and hidden gems within recent and upcoming releases, enhancing the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> workflow experience. From refined UX and intuitive visual process design to thrilling AI innovations, this session serves as your exclusive pass to seamlessly transforming workflows into an agile powerhouse of efficiency and excellence.</p>

Watch Recording

K23

Ask the Experts: Using large language model AI in Flow Designer 

CCE2516-K23

<p>Are you ready to revolutionize your automation creation process in Flow Designer? Join us to discover how our new Generative AI Next Best Action is taking low-code development to the next level. Learn how our Large Language Model algorithms predict the most efficient next steps in your flow, freeing you up to focus on what matters most to your business. Don't miss this chance to see our AI in action and take your low-code development experience to the next level.</p>

Watch Recording

K25

Ask the Experts: AMA with the Flow Designer team

CCE1378

Come one, come all! Are you a new Flow Designer user, looking for tips to get started? Or a power user looking to squeeze out every last drop of power, customization, and automation from Flow Designer? Or maybe you're a Workflow user who is thinking about making the jump to Flow Designer? No matter your skill level, come on by and ask the Flow Designer team your questions.

K25

What's new with Playbook Generation: GenAI roadmap for Playbooks

CCB1319

Join us to learn about our latest Playbook Generation innovations. We'll showcase recent releases and preview new, cutting edge innovations using GenAI for Playbooks.