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K25 Session: Click the Habit - Minimize clicks and scrolls to create more efficient workflows
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10 months
Conference Sessions
UX: Research essentials to ensure user-friendly solutions
LAB3333
Laptop required: Want to enhance the usability of your solution designs, but don't know where to start? Join us for a hands-on workshop where you'll discover how to collect valuable user feedback to make your ServiceNow app, workflow, and playbook creations more effective, efficient, and enjoyable. We'll guide you through the entire process, from planning to analysis, and equip you with practical approaches and tools to start conducting your own user research.
Click the habit – minimize clicks and scrolls to create more efficient workflows
SES3342
An extra click here, an extra scroll there...what’s the big deal? For users like Service Desk agents who perform the same tasks all day long, the productivity impact can be HUGE! In this workshop you’ll learn a simplified approach to “Task Analysis” that will enable you to estimate how long a user will take to perform a task in your workflow. You will get hands-on experience analyzing UI designs, and you’ll walk away with a tool set and the confidence to make your next design more efficient. "