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Employee Workflows at K21 - Check out these Quickly Scale Enterprise Service Management While Reducing Costs sessions, labs, and more!
Employee Workflows at K21 - Check out these Boost Employee Productivity & Engagement sessions, labs, and more!
Conference Sessions
Transforming Everyday Productivity With an AI Front Door for Employees
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Step out of slideware and into real conversations. In this moderated customer roundtable, peers share what they’re building toward—and how they’re using AI-powered employee experiences to get there. Hear how leading organizations are using an AI Front Door to cut through busywork, guide employees in the moment, and deliver productivity wherever work happens.
Building an AI Front Door for employees - that doesn't just talk, it works!
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Employees lose hours every week searching for answers, chasing approvals, and stitching work across systems. Other AI tools can find information, but still leave the work unfinished. In this hands-on lab, experience ServiceNow’s AI Front Door for employees—AI that doesn’t just talk, it works. See how a single ask turns into real progress as work runs end to end across systems and departments. While AI handles the busywork, employees get clear prompts and guidance to apply their expertise where it matters most—anywhere they work, with zero context-switching.
Bath and Body Works and Vail Resorts: Empowering Seasonal Workers for Success
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In the fast-paced world of retail and hospitality, seasonal workers are essential to meeting peak demand. Join Bath & Body Works and Vail Resorts for an insightful discussion on how ServiceNow transforms seasonal worker experiences through streamlined onboarding & offboarding. With personalized touchpoints and automated tasking, discover best practices for attracting and retaining talent, driving efficiency, and mitigating risk – ensuring both employees and the business thrive during the busiest seasons. Don’t miss this session to learn how your organization can become the employer of choice!
Vision to plan: Laying a foundation for Kraft Heinz's GBS experience strategy
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In today’s competitive landscape, developing a strong strategy for service experience is key to future-proofed success. Join Elena Schoeman from Kraft Heinz to learn how they built a 3-year strategy for bringing Service Experience into Global Business Services (GBS). Whether you're just starting out or refining your approach, this session offers strategic tools to shape your service experience plan – turn objections into opportunities and secure the buy-in for meaningful enterprise-wide change. Join us to learn, share, and empower your journey toward a more effective service experience.
Visa: AI-powered HR experiences for everyone, everywhere
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Don't miss this session on how Visa is putting AI to work for advisors and HR support teams across their organization. With Now Assist for HR, employees can easily find answers through a frictionless portal experience, while transactional tasks are eliminated for agents with case summarizations, automated resolution notes, and knowledge article generation right at their fingertips. Visa isn't just improving experience – they're creating smarter, more resilient operations. Join us to envision how AI can empower meaningful, high-value work at your organization too.
Revolutionizing the Employee experience with AI Agents
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Empower employees with AI agents that deliver instant answers, streamline self-service, and simplify complex workflows. Learn how AI agents support talent development, align workforce growth with business goals, and create smarter, more inclusive workplace experiences. Transform the employee journey from hire to retire while driving productivity and business impact. Hear how leading organizations like Ryder are leveraging ServiceNow’s AI-powered solutions to boost HR efficiency and enhance employee engagement at scale.
Revolutionizing HR & driving user experience from Attract to Alumni
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Siemens Healthineers revolutionized global HR operations by launching an innovative user experience platform, overhauling the HR-IT ecosystem, and redefining HR processes. Our unified One-Start-Shop, built on ServiceNow with HRSD and Employee Center Pro, coupled with a newly setup in-house HR service organization supports employees at every career stage. This session highlights key milestones, showcases solutions, and explores the successful partnership between Siemens Healthineers and ServiceNow, creating a standout connected employee experience.
Breaking barriers: adidas’ self-service journey with ServiceNow
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As a global company with a workforce across Corporate, Retail, and Distribution Centers, adidas is committed to enhancing the employee experience. With ServiceNow’s Employee Center Pro, we built a self-service platform supporting IT, HR, Finance, and more. Our latest addition is a new HR portal, consolidating all HR apps, knowledge and services into one centralized location, providing a true one-stop-shop experience to our employees. Discover how we leverage automation, dynamic content, feedback loops, and mobile-first designs to empower employees and drive efficiency.
Bayer's 'In-the-Box' HRSD model: Simplifying services and setting GBS standards
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Learn how Bayer transformed their HRSD experience by rolling back customization and returning to out of the box solutions. BJ Warren, Head of HR Effectiveness, will share lessons from their “in the box” approach and how their dedication to simple, standardized user experiences serves as a blueprint for other GBS functions like Finance and Procurement. By consolidating systems to one solution, unifying chatbots, and leveraging AI for agents, learn how Bayer continues drive unified execution across all functional services to improve collective productivity and experiences across Bayer.