Jerry Campbell
Director, Customer Workflows
Jerry is the Director, Creator, Customer and Industry Workflows, Leading Practices for ServiceNow, responsible for delivering best practices for ServiceNow implementations. Prior role, Jerry was Director of Consumer Services for UnitedHealth Care. His ServiceNow experience started with successful CSM implementation for 7-Eleven and Global Workforce/Infrastructure Manager for Citibank. Jerry holds a BSBA (Management) Columbia Southern University, MBA (International Business) Liberty University, CX Professional Certificate and Advisory Board Member Bauer College of Business (Univ. of Houston).
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How Siemens is creating an exceptional content experience with Employee Center
MG
Conference Sessions
Lab: Value acceleration roadmap
LAB2244-K23
<p>Attend this hands-on lab to learn how you can accelerate the value you achieve with your ServiceNow<span style="font-size: 12.0pt;">®</span> investment. Learn about leading practices that help you maximize the business outcomes you need and create a value acceleration roadmap customized for your organization.</p>
Speed your time to value with Expert Services
ACT2822-K23
<p>Discover how to accelerate time to value and mitigate implementation risks with ServiceNow training, methodology, and expert guidance from ServiceNow professionals. In this session, you'll find out how to achieve business outcomes faster with less risk and simplify your digital transformation with ServiceNow Expert Services.</p>
Speed your time to value with Expert Services
ACT2823-K23
<p>Discover how to accelerate time to value and mitigate implementation risks with ServiceNow training, methodology, and expert guidance from ServiceNow professionals. In this session, you'll find out how to achieve business outcomes faster with less risk and simplify your digital transformation with ServiceNow Expert Services.</p>
Speed your time to value with Expert Services
ACT2577-K23
Discover how to accelerate time to value and mitigate implementation risks with ServiceNow training, methodology, and expert guidance from ServiceNow professionals. In this session, you will find out how to achieve business outcomes faster with less risk and simplify your digital transformation with ServiceNow Expert Services.
How Siemens is creating an exceptional content experience with Employee Center
ACT2578-K23
Hear how Siemens has partnered with ServiceNow to create an engaging UI experience for their employees. That experience helps Siemens employees access what they need quickly and easily while being simple, scalable and easy to manage.
360 Exchange: Tap into the Power of Your ServiceNow Impact Solution
SES3188
If you’re an Impact customer, learn how to use Impact to maximize the benefits of your ServiceNow platform, drive organizational efficiency, accelerate innovation, and set yourself up for ongoing success. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
360 Exchange: Tap into the Power of Your ServiceNow Impact Solution
SES3576
If you’re an Impact customer, learn how to use Impact to maximize the benefits of your ServiceNow platform, drive organizational efficiency, accelerate innovation, and set yourself up for ongoing success. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
360 Exchange: How to successfully implement and roll out Customer Service Management
SES3177
Ready to start transforming your customer service capabilities with ServiceNow? Join us as we discuss proven implementation and rollout strategies, giving you high-value insights into how to successfully deploy Customer Service Management (CSM) in your organization. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
360 Exchange: Build an effective roadmap to bolster your organization’s cyber resilience
SES3577
As cyber threats escalate, it’s critical to predict, prevent, and recover from cyber attacks. Join our experts for a discussion about creating and implementing a cyber risk roadmap that spans the entire lifecycle, from identification and mitigation through to response and recovery. Get guidance on deploying ServiceNow GRC, SecOps, and Vault. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Realize value faster on your ServiceNow AI journey
LAB3266
Join this hands-on workshop to discover how Customer Success offerings can help accelerate business outcomes with AI and AI agents, and increase the value realized from ServiceNow investments. Join this session to work with value acceleration experts and peers to build an end-to-end process to implement effective value realization.