Jason Nichols
Principal Technical Trainer
Jason is a Principal Technical Trainer at ServiceNow, and has delivered hundreds of classes across five continents. Jason is certified to teach 14 ServiceNow courses and workshops and currently holds 10 mainline certifications. Originally from Australia, Jason worked in Europe for 20 years and is fluent in German and Swedish. Jason loves enabling people to make their implementations a success. Check out his YouTube channel for implementation and development demonstrations in the NOW Platform – The Secretary of Simplification.
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ServiceNow – Securing Fields – 8 Accessing Encrypted Fields
Secretary of Simplification
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over 1 year
Unleash the power of AI technology and streamline your workflow with Now Assist
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K24 – Now Learning - Hardware Asset Management Fundamentals
Roundtable: Maximizing ROI with Asset Management and Strategic Portfolio Management
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SV
Conference Sessions
Unleash the power of AI technology and streamline your workflow with Now Assist
NLL1425
<p>Join this session to learn about the Now Assist applications, Now Assist Skills and Now Assist Usage. Add Generative AI into workflows to generate top-quality content effortlessly and experience the future of AI today. In this lab learn more about Generative AI terminology, how Now Assist works on the platform, how to install Now Assist, how to use the Generative AI Controller in Flow Designer and Virtual Agent, and how data is used in Generative AI.</p>
Lab: Optimize and manage vendor relationships and vendor performance from a single destination
LAB2420-K23
<p>Make informed decisions to maximize your vendor's value with Vendor Manager Workspace in ServiceNow<span style="font-size: 12.0pt;">®</span>. Vendor Management Workspace aggregates all vendor data across the platform to provide performance and relationship analytics in a single view. Configure metric models, breakdowns, targets and jobs for your vendors to easily view and manage vendor services and performance. Track and analyze how your vendors are executing on their goals and which areas need attention from a unified, central location. Integrate data from Service Portfolio Management, Contract Management, Assets, SLA Contracts, Vendor Risk Management, and Continual Improvement Management (CIM) applications.</p>
Roundtable: Maximizing ROI with Asset Management and Strategic Portfolio Management
SES2532-K23
<p>More than ever, maximizing return on investment is top of mind for most businesses. At this Knowledge 360 Exchange, experts will help your organization put effective strategies in place to increase value and reduce cost using ServiceNow Asset Management and Strategic Portfolio Management. Join one of five facilitated discussions on how you can drive Hardware Asset Management success, get started with Enterprise Asset Management, win with Project Portfolio Management and accelerate value delivery with Agile and SAFe.</p>
Now Assist - Service Graph Connectors (SGC)
SNU3300
Explore Now Assist for Service Graph Connectors to identify and resolve issues within a Service Graph Connector faster, reducing manual effort and debugging time.
Master CSM case types and service definitions for customer service excellence
SNU3295
Join our pre-conference training on optimizing customer service with Case Types and Service Definitions. Ideal for decision-makers, admins, developers, platform owners, and customer service pros, this session will teach you how to resolve customer issues efficiently. Learn to use case types for specific requests, extend base cases with tailored processes, and leverage service definitions to link products and services. Enhance satisfaction with streamlined case management and personalized solutions.
Making the best (and most) of learning resources for your organization
SNU3294
ServiceNow's Now Learning and University offer classes, content, badges, and certifications. This session will simplify these resources, helping you use them for growth and team success. Learn to navigate the learning catalog, align learning paths with objectives, and use badges and certifications for development. Gain strategies for applying these tools toward individual and team growth. Ideal for customers, partners, admins, developers, and stakeholders. Turn learning into a competitive advantage and unlock ServiceNow’s potential!
Advanced work assignments: Optimizing with skill and capacity-driven automation
SNU3271
Effective work item assignment is key to organizational efficiency. This session covers advanced techniques for automating assignments based on skills, capacity, and availability across HR, Customer Service, ITSM, and more. Learn strategies that go beyond traditional methods, ensuring tasks are allocated using real-time data. Discover how to implement models that enhance workflows, align tasks with competencies, and boost productivity and engagement. Transform your work assignment approach and unlock new productivity levels.