Hybrid Automation: The AI-Powered Next Chapter for Flows and Playbooks

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Your existing workflows are great, but the future of enterprise process management is hybrid. See the exact, replicable steps we took to integrate Now Assist skills and AI Agents into core business processes, moving beyond simple automation to intelligent, adaptive systems. We’ll demonstrate how AI agents can handle complex, edge-case scenarios your current workflows can't. Walk away with the proven framework to supercharge your service delivery and accelerate time to value.

Easily create end-to-end digital workflows with Workflow Automation

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Business is moving faster than ever before. Organizations need to empower employees with the tools to produce high quality work at speed. In place of manual and time-consuming scripting, workflow automation from ServiceNow® supports seamless integrations, faster performance, and time-saving reusability. Join this session to learn how the new Workflow Studio vastly simplifies automation experiences and increases productivity with a single, intuitive interface for end-to-end workflow automation so you can build, monitor, and optimize workflows with no-code.​

Ask the Experts: Best practices for building with Flow Designer and Integration Hub

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<p>Looking to up your game when working with Flow Designer or Integration Hub? Want to learn useful, repeatable patterns for building performant and readable flows? In this session, we'll share best practices for connecting with external systems, working with complex decision logic, and modifying your data at runtime.</p>

Easily create end-to-end digital workflows with Workflow Automation

SES1316-K23

<p>Business is moving faster than ever before. Organizations need to empower their employees with the tools to produce high quality work at speed. In place of manual and time-consuming scripting, seamless workflow automation from ServiceNow® supports seamless integrations, faster performance, and time-saving reusability. Join this session to learn how you can build, monitor, and optimize the most efficient automated workflows with no-code.</p>

Accelerate productivity through agentic workflows

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AI agents are disrupting the ways we work. Organizations are tapping into the power of agentic AI to realize massive productivity gains through reduced resolution time and accelerated time to value. Join this session to learn from our workflow automation product team what is in the roadmap for Workflow Studio, and how we are transforming workflows through the power of AI agents and operators using flows, subflows, and actions.