Honore Arsenault
Sr. Director, Emerging Practices, CRM & Industries Workflow
Honore is the Sr. Director, Product Success, Customer & Industry Workflow at ServiceNow.
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360 Exchange: Implementation & rollout strategies for Customer Service Management
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Roundtable: Seamlessly implement with organizational change management & targeted training
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Conference Sessions
360 Exchange: Implementation & rollout strategies for Customer Service Management
SES2901
<p>Ready to embark on a transformative journey to enhance your customer service capabilities with ServiceNow®? Join us for an insightful discussion on implementation and rollout strategies, gaining invaluable insights into successfully deploying Customer Service Management (CSM) solutions within your organization. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.</p>
Roundtable: Seamlessly implement with organizational change management & targeted training
SES2536-K23
<p>Get your team up and running fast with the right Nowlearning courses/certifications, and prepare your organization to transition to ServiceNow to enable them to adapt quickly to a new platform. Select from one of these Knowledge 360 Exchange round table discussions: Select training, enable all personas, design custom training, create and execute your OCM, or enable citizen developers.</p>
360 Exchange: Platform Owner Roundtable: Aligning stakeholders and implementation partners
SES3185
Creating a successful ServiceNow roadmap takes more than technical planning—it’s about engaging stakeholders, managing expectations, and ensuring organizational buy-in. Join our experts to learn how to align business and IT teams around common objectives and actionable roadmaps. Get valuable insights into governance, communications, and resource allocation strategies This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
360 Exchange: How to successfully implement and roll out Customer Service Management
SES3177
Ready to start transforming your customer service capabilities with ServiceNow? Join us as we discuss proven implementation and rollout strategies, giving you high-value insights into how to successfully deploy Customer Service Management (CSM) in your organization. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.