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Heather Appell

Heather Appell

Director of Curriculum

ServiceNow Inc.

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Conference Sessions

K23

How RiseUp with ServiceNow changed my life: Daniel Falay's story

SES1818-K23

<p>Hear from Daniel, a Nigerian immigrant who had a life changing moment and an amazing ServiceNow® journey. ServiceNow has given him the opportunity to work with some of the best organizations and clients in the world, including KPMG and Deloitte. His deep skills are in high demand across multiple roles and allow him to deliver valuable outcomes for clients—value he can see and measure with ServiceNow. And he wants to go even further, reaching the pinnacle of ServiceNow expertise by becoming a Certified Master Architect (CMA).</p>

Watch Recording

K26

Real Skills, Real Proof: Inside Performance-Based Certifications

SNU1020

Traditional multiple-choice exams don’t always show what you can really do. ServiceNow’s performance-based certifications change that by validating your ability to perform real-world tasks. In this workshop, you’ll see what these assessments look like, how they reflect actual job scenarios, and why they help you stand out to employers and clients. Walk away knowing how to prepare and why these credentials matter for your career.

K25

Architecting success: Unlocking the secrets of ServiceNow excellence

SNU3274

Architecture excellence is crucial for ServiceNow implementations as it ensures scalability, reliability, & alignment with business goals, ultimately leading to more effective and efficient solutions. Join us for an engaging and interactive session where we dive into the core principles of ServiceNow's Architecture Excellence. This session is designed to empower experienced implementers, business process analysts, technical consultants, solution consultants, architects, & technical project managers—anyone who would like to expand their knowledge of the cornerstones of architecture excellence.