Our ITOM journey to enable foundations for intelligent operations for Shell

SES1507

<p>Shell's IT Operations vision is moving towards intelligent operations - automated end-to-end lifecycle data management and here is where ITOM kicked in. With ServiceNow®, Shell started its ITOM journey in 2022 and has implemented discovery for cloud, on-prem and continue our journey in connectivity and retail domains. In addition, the company is using Service Mapping to achieve an automated way to build app to infra relationships. Shell manages 5M+ CMDB configuration items including all the IT equipment covering end point devices, compute, network, storage, database, cloud, biz applications & services.</p>

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