Harald Heimensen
Partner, ServiceNow Master Architect
Harald is a ServiceNow Master Architect and Deloitte Partner with over 16 years experience leading large ServiceNow driven transformations across private and public sector. He has presided over double digit growth for the practice through a focus on quality, innovation, and great service for our clients. He is a regional asset leader and innovator; experienced in initiating and developed a number of ServiceNow certified store applications including DeloitteRESOLVE and Ecountable, as well as leading the development of CaseSolve and ClaimsView that are providing multi-national service to Consulting and Financial Advisory.
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Transforming tomorrow: Fonterra’s journey to elevate IT value.
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Innovation through micro-transformation: Giving clinical time back to clinicians
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Conference Sessions
Innovation through micro-transformation: Giving clinical time back to clinicians
SES2471
<p style="margin-left: 48.0px;"><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;">Healthcare organisations are regularly facing workforce shortages, and their workforce is not growing at the rate demand requires. These ongoing challenges are pressuring healthcare leaders to focus on the efficiency gains of digital health. Join our session to hear the story of two of the first global adopters of the </span></span><span style="font-size: 11.0pt;">ServiceNow® </span><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"> Healthcare & Life Sciences Management. With the help of Deloitte, these organisations created operational efficiency; automating clinical and non-clinical workflows and giving time back to clinicians to focus on what truly matters – patient care. </span></span></p> <p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"> </span></span></p> <p> </p>
Transforming tomorrow: Fonterra’s journey to elevate IT value.
SPN2306
<p>Fonterra is the world's largest exporter of dairy products, a leader in dairy science and innovation, owner of a significant portfolio of brands in Asia Pacific, and a partner to many of the world's leading food companies. Join this session to deep dive into how, with the help of Deloitte, Fonterra tackled the ever-present issue – maximising value from tech investments! Learn how Fonterra developed an enterprise-wide transformation strategy, providing a holistic view into the IT landscape, and setting the foundations for the future.</p>
AI Agents: Elevate your customer service and manufacturing operations
SPN2448
Discover how Deloitte is using agentic AI to enhance operations and customer experiences in customer service, manufacturing, and demand management! For insurance claims, learn how you can simplify form completion, offer personalized guidance, and improve validation for accurate processing. In manufacturing, you’ll explore how Deloitte employs historical data, predictive analytics, and automation to streamline incident resolution and boost efficiency. Finally, you’ll hear how the Front Door Demand Manager utilizes agentic AI for improved stakeholder engagement and decision-making in demand management.