Bringing AI to Ops – Itaú’s journey thus far

SES1972-K23

<p>Banco Itaú (the TOP1 private bank in Latin America) will share its AiOps story, from the implementation to evolution. The initial landscape included siloed operations and tools, lack of integrations and manual tasks. Learn how Itaú addressed this challenge with ServiceNow ITOM and ITSM solutions, and how they drastically improved its main KPIs, such as automatic resolution and ownership, by leveraging AI capabilities for correlation and root cause analysis (RCA). Itaú will also share lessons learned and the next steps on this journey.</p>

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