Gian Deluigi
Staff Outbound Product Manager
I am an IT and Industrial Management Engineer with 6+ years of international experience in the IT and Tech industries. As a Senior Outbound Product Manager at ServiceNow, I am on a mission to evangelize our breakthrough ITOM offerings, while ensuring that customer needs are at the center of our Products innovations.
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Scale and automate cloud processes with ITOM and Cloud Cost Management
Conference Sessions
Lab: Scale and automate cloud processes
LAB1534
When organizations embrace cloud as a core component of their IT operations, they have a number of options: a wholesale migration to the public cloud, hybrid deployments, private clouds, or running services across multiple clouds. ServiceNow® helps organizations remove operational roadblocks and accelerate the move to the cloud with automation, better governance and complete cloud cost transparency. In this lab, learn how to use ServiceNow to enable multi-cloud discovery, enforce tag policy governance, amplify the adoption of cloud services, and establish cloud cost controls.
Scale and automate cloud processes with ITOM and Cloud Cost Management
SES3171
Delivering cloud services at the speed of innovation requires workflows and governance to achieve lasting transformation. With ITOM Cloud Accelerate, organizations can speed cloud adoption with workflows that automate cloud service delivery regardless of cloud providers. While Cloud Cost Management tracks cloud spending, optimizations, simulations, and FinOps budgeting provide clear visibility into your overall cloud transformation journey. See it in action -- all in one single platform.
Scale and automate cloud processes
SES2963
Organizations are looking to scale their cloud transformation by simplifying and automating complex cloud processes. In this demo learn how ServiceNow® can help speed cloud adoption with cloud workflows that automate cloud service delivery, continuous governance, and cost controls.
Modern Methods of Building Service Maps
LAB1686
This lab explores modern service mapping methods that accelerate and simplify map creation. Participants will learn how to use Tag-Based Service Mapping to build service maps automatically from cloud and Kubernetes metadata, and how ML-Based Service Mapping infers service boundaries using CMDB and Discovery data. The session will cover how to refine machine learning suggestions and combine these approaches with traditional mapping to improve accuracy and resilience in dynamic environments. Key Learnings Service Mapping CMDB
Accelerating incident resolution with AI-driven automation powered by AIOPs LEAP
SES3385
Discover how the new AIOps Learning Enhanced Automation Playbooks (LEAP) leverages Agentic AI to analyze past incidents, identify patterns, and auto-generate resolution steps. See how this integrates with Now Assist to create automated workflows, drastically reducing resolution time. Learn practical strategies to empower admins and scale efficiency. Ideal for IT leaders seeking actionable ways to accelerate incident management and more. LEAP gives you a jump start to improve efficiency, reduce human errors, and increase scalability.