People and processes first: Crown Castle teams up with CDW for transformation

SES1852-K23

<p style=""><span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);">Crown Castle (CC) recognized that building a customer-centric, personalized, and scalable platform goes beyond a technical implementation. In partnership with CDW, CC harnessed UX, design thinking-based Customer Experience (CX), and Enterprise Service Management (ESM) to operationalize excellence, contextualize the complexity of business needs, improve experiences and all types of workflows for employees, enterprise customers, and the public. Join this session to learn how CC and CDW achieved these outcomes and learn how to optimize your own platform to drive results.</span></span></span></p> <p style=""> </p>

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